Shipping policy

At ORVANTA, we are committed to delivering your order safely and as quickly as possible.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a shipping notification once your order has been dispatched.

During high-volume periods such as promotions, launches, or holidays, processing times may be slightly longer.

1. Shipping Rates & Delivery Estimates

Shipping costs will be calculated and displayed at checkout.

Estimated delivery times:

Delivery times are estimates and may be affected by customs processing, carrier delays, or unforeseen circumstances.

1. Order Tracking

Once your order has shipped, a tracking number will be sent to your email.
Please allow up to 48 hours for tracking information to update.

1. Customs, Duties & Taxes

ORVANTA is not responsible for customs duties, taxes, or import fees applied to international orders. These charges are the customer’s responsibility.

1. Incorrect Address

Please ensure your shipping address is correct at checkout. ORVANTA is not responsible for orders shipped to incorrectly entered addresses.

If a package is returned due to an address error, the customer will be responsible for reshipping costs.

1. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date (or expected delivery date) at:

📧 infoorvanta@gmail.com

Please include your order number and photos if the package is damaged.

We will work with the carrier to resolve the issue.

1. Delays Outside Our Control

ORVANTA is not liable for shipping delays caused by carriers, customs processing, weather conditions, or other events beyond our control.

1. Contact Us

For shipping-related inquiries, please contact:

📧 infoorvanta@gmail.com